FAQs

 

Caring for pots

All our pots are oven, microwave and dishwasher safe unless otherwise specified.

Gift vouchers

Gift vouchers purchased online are valid for a period of 2 years from date of issue.

COVID safety

In line with current health guidelines, all students aged over 16 must show proof of COVID-19 vaccination or signed medical exemption if asked. When you arrive at Neo, please sanitise your hands. If you are unwell or have been instructed to isolate, please stay home. Please help us maintain social distancing by keeping at least 1.5 meters from others.

Health and safety

You use the studio at your own risk with awareness of the inherent hazards of a ceramics studio environment which include, but are not limited to, use of sharp tools and sharp edges, exposure to toxic materials, the dangers of using materials and equipment at high temperatures, as well as the risks associated with breathing silica dust.

Neo Ceramics does not accept liability for any injuries caused through misuse of the studio or equipment.

Neo Ceramics does not accept liability for any work, belongings or money going missing or getting stolen from the studio.

Neo Ceramics reserves the right to exclude people from participating in a class, workshop or course in circumstances where their behaviour impacts the safety and wellbeing of others.

Studio Access and Membership

Our studio sessions are not able to be replaced if you do not attend. You are welcome to send a friend in your place with appropriate experience.

The studio access membership auto renews each month from the date of purchase. A receipt is email through to you at the time of purchase.

Accessibility

The front door measures 910 mm wide there is 50 mm step up from the footpath. The shop front has a single level terrazzo floor. We welcome guide and assistance animals in the gallery.

Class cancellations

Cancellation requests received 20 business days or more before the start of a course or session will be refunded in full. This gives us an opportunity to advertise and fill your spot. Cancellation requests received less than 20 business days before the course or session commences will only be refunded if your spot is filled by another person.

If a class does not fill, we reserve the right to cancel it at least one week prior to the first session.

Missed classes

We do not offer make up sessions for missed classes. If you miss a class for exceptional reasons such as illness or bereavement, email us with the details and we will let you know if there are any opportunities to attend another class.

Missed workshops

We do not offer refunds for missed workshops. If you would like to send a friend in your place at short notice, please send us a quick email to let us know.

Collecting your pots

You will be given a collection date at the end of class (usually this is 3 weeks after the course or session). Work that is not picked up within one month will be donated to an opportunity shop.

We cannot guarantee that work will survive a firing. Neo Ceramics does not accept liability for any damage caused to student work at the studio.

Terms and conditions of sale

Please carefully read the terms and conditions of sale, as purchasing one or more of our products signifies acceptance of these terms. These terms are subject to change without notice.

  • All transactions are made between the purchaser and Studio Neo Pty Ltd (ABN 14 675 216 234) trading as Neo Ceramics.

  • Returns for change of mind are not accepted.

  • We reserve the right to cancel orders at any time.

  • We take great care to accurately describe each item, however we reserve the right to refuse orders where product information has been incorrectly published or altered, including prices and promotions.

  • Dispatch and delivery dates are provided as a guide only.

  • We do not accept liability for items lost in the post. Please ensure your address and delivery details are accurate.

  • We take great care to ensure the colours of pots are displayed as accurately as possible online. However, as the colours you see will depend on your monitor, colours depicted should be used as a guide.

  • All product prices indicated and payments made on this site are in Australian Dollar (AUD). All prices include GST (goods and services tax) if any.

  • If you order an item for overseas delivery, you are responsible for the importation of products into that country and must comply with importation regulations, including customs charges and duty.